Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days after payment confirmation, cutting down customer waiting time to ensure all seafood items are delivered to customers in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–13 days to reach most global destinations. Delivery times are estimated and may vary based on different shipping destinations and local logistics conditions. You can select the rush shipping option during checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping address. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees or extra charges of any kind.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes charged by local customs authorities. All relevant fees shall be borne solely by the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials suitable for seafood transportation, which fully protects products from damage and leakage while maintaining freshness during transit. Optional shipping insurance is available at checkout for high-value orders to bring extra peace of mind.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs clearance or delivery progress, our customer support team is always ready to offer professional assistance. Feel free to reach out anytime for prompt guidance via email: info@aidetech.shop or phone: +64 21 948 3720.
Thank you for choosing AIDEN DALRYMPLE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.